To Our Users:
This page will be used to post downtimes that are brought to our attention and that we have fixed.   If you experience troubles with your dialup site please refer to this page before e-mailing helpdesk@netonecom.net.   We hope this will improve communications with our users about issues effecting your service.

• Thursday, September 20, 2001: 11:00 am
  We had a problem with our radius server that does the authentication so that users may log onto the internet.   We became aware of the problem at approximately 11 am and were able to have it back up and running by approximately 11:15.

• Tuesday, September 19, 2001: during the night
  One of our NT servers which hosts some of our sites, was infected with the Nimda.a virus.   The virus managed to overwhelm that particular NT server.   On Wednesday, during the day, we redid that server and it is now up and running in Win2k with a new version of Cold Fusion.

• Saturday, September 8, 2001: 11:30 pm
  Our machine that does primary DNS and hosts the userpages had a hard drive failure.   Early Sunday morning we were able to get another server to handle the primary dns.   Since that particular server was one of the oldest we still had in service, we have updated that machine when we replaced the hard drive.   This did mean it took a little longer to get the user pages and ftp to work, but on the upside, now the machine is faster and can handle more.

• Tuesday, July 30, 2001: 10:00 am
  There was a transformer fire in Grand Rapids, MI.   Unfortunately that fire was located closer than comfort to the telco we use.   In an effort to protect the equipment from power surges and other problems it was shut down.   The effective outage was from approximately 10:07 to 11:07 am.