Common cures for Disconnection Problems.
Please read this entire page before attempting any changes.
You may only need to follow some of the steps.
There are a few things that can cause a computer to disconnect. They can vary in how
they disconnect as well. Here are some things to look at if you are getting disconnected.
The first thing to figure out it how often it disconnects.
Does it happen at the same place every time or is it random. If it happens at the same
place every time, it sounds like the computer doesn't like what you are doing. If you are
downloading a file, the file might be corrupt, or their server may be unreliable. Try
using another site to download the file. If there isn't another site, try the next day.
Maybe they are doing maintenance on the server.
If the disconnects are random, that can have a number of reasons for it. The first and
most common reason for it is phone line noise. We see the largest number of disconnect
complaints right after a windy day, a rain storm, or in the spring when the snow is
melting away. The wind plays a part for the people whose phone lines are in the air. The
wind will blow the phone lines back and forth, causing static and possible phone line
breakage. The rain is a factor because it soaks into the ground and saturates the phone
lines, which cause them to start to short out and create static. The easiest way to check
to see if this is indeed the problem, go to Dial Up Networking and
pull up the properties of the NetOne icon. Then click on the configure button. That will
bring up another screen with a "General" tab. At the bottom of this page, it
says Maximum Speed. First off, make sure it is set no higher than 38,400. If it
is already set there, drop it down to 19,200 and try to connect again. Keep dropping the
speed until it connects. If it is at or below 9,600 and it finally stop disconnecting, it
is time to call the phone company and get the phone line fixed.
If the weather isn't a problem, there are a few more things to look at. Another thing to
look at is the location of the computer. Was the computer moved? Did you replace the phone
line? Do you have a splitter of any kind in the phone line? All of these could be factors
in disconnection problems. If the computer was moved, maybe a cable or wire wasn't plugged
in good. Or maybe the modem inside the computer wiggled loose. To check this out, just
wiggle the cables and wires, and make sure they all feel solid and secure. If you replaced
the phone line, make sure the new line is hooked up correctly, and has the correct
polarity. If there is a Y-adapter or line splitter, remove it and try connecting again.
These items all have a tendency to cause computers to disconnect.
If the only time it disconnects is during downloading, it might be a "Flow
Control" problem. To look to see if that is the problem, you need to pull up the
properties of the NetOne icon in Dial Up Networking.
Once you are there, click on the "Configure" button at the bottom. When the new
window pops up, click on the "Connection" tab. Click on the "Advanced"
button at the bottom of the screen. In the top left corner, uncheck the box that says Compress
data, and in the right corner, make sure Hardware is selected.
Then hit "Ok" until you can try it again.
If you have exhausted all of the above options, it could be something major. You may want
to contact your modem vendor or the manufacturer of the computer. |
